河北大学学报(哲学社会科学版) ›› 2020, Vol. 45 ›› Issue (1): 138-146.DOI: 10.3969/j.issn.1005-6378.2020.01.015

• 管理学研究 • 上一篇    下一篇

基于文本分析的乡村旅游者行为研究——以重渡沟景区为例

金彩玉,董冰   

  1. 郑州大学 旅游管理学院, 河南 郑州 450001
  • 收稿日期:2019-06-20 出版日期:2020-01-25 发布日期:2020-01-25
  • 作者简介:金彩玉(1977—),女,黑龙江密山人,博士,郑州大学旅游管理学院副教授,主要研究方向:旅游体验、幸福感和乡村旅游。
  • 基金资助:
    国家自然科学基金项目(41601566);教育部人文社会科学青年项目(14YJCZH128);河南省软科学研究项目(172400410567)

Research on the Behavior of Rural Tourist Based on Text Analysis ——Taking Chongdugou Resort as an Example

JIN Cai-yu,DONG Bing   

  1. Department of Tourism Management, Zhengzhou University, Zhengzhou, Henan 450001, China
  • Received:2019-06-20 Online:2020-01-25 Published:2020-01-25

摘要: 中国乡村旅游业蓬勃发展,地区间竞争愈演愈烈,而景区依托型乡村旅游竞争力主要取决于其产品和服务的市场适应能力,因此,了解现阶段乡村旅游的市场需求特点是乡村景区适应市场经济、实现可持续发展的首要条件。研究采用文本分析法,以重渡沟景区为例,对乡村旅游动机、消费行为特征、游后满意度等旅游者行为特征进行研究。结果显示:乡村旅游动机有健康休闲动机、社会动机、寻求乐趣动机和业务动机;出游特点以夏季省内自驾游为主,多与亲朋好友结伴出行;消费特点为人均花费较低,停留时间较短;总体满意度和重游意愿较高;满意度影响因素主要有景区核心吸引力、旅游环境、旅游服务质量与管理水平等。最后,基于研究结果,找出重渡沟景区乡村旅游转型升级过程中亟需解决的突出问题,并提出具体管理建议,这对集中连片特困区的旅游开发具有一定的借鉴和指导意义。

关键词: 乡村旅游, 旅游者行为, 网络文本, 旅游产品

Abstract: With the vigorous development of rural tourism in China,the competition among regions is becoming more and more fierce.The competitiveness of rural tourism attached to the scenic spots mainly depends on the market adaptability of their products and services.There fore,it is important for rural scenic spots to understand the current market demand characteristics of rural tourism so as to adapt to the market economy and realize sustainable development.This paper uses text analysis method and take Chongdugou resort area as an example,then studies the motivation of rural tourism,consumer behavior characteristics,post-tour satisfaction and loyalty of tourists.results show that the motives of rural tourism include health leisure,social,seeking pleasure and business motives.Travel characteristics are mainly summer self-driving tours,and most of them are in the province;Companions are mostly friends or family;The characteristics of consumption are lower per capita cost and shorter residence time.Overall satisfaction and willingness to revisit are high,and the influencing factors of satisfaction mainly include the core attraction of the scenic spot,the tourism environment,the tourism service quality and management.Finally,based on the research results,this paper finds out the outstanding problems in rural tourism transformation and upgrading process of Chongdugou resort area,and also puts forward some specific suggestions,which can be used for reference and guidance for the tourism development of the concentrated and contiguous poverty-stricken areas.

Key words: rural tourism, tourist behavior, online text, tourism products

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