信任违背对企业劳资冲突的影响:信任修复策略的调节作用

doi:10.3969/j.issn.1005-6378.2019.03.011

河北大学学报(哲学社会科学版) ›› 2019, Vol. 44 ›› Issue (3): 69-76.DOI: 10.3969/j.issn.1005-6378.2019.03.011

信任违背对企业劳资冲突的影响:信任修复策略的调节作用

袁凌,孙晓雪,肖石英

湖南大学工商管理学院, 湖南长沙 410082

收稿日期:2019-01-10 出版日期:2019-05-25 发布日期:2019-05-25
作者简介:袁凌(1962—),男,湖南慈利人,经济学博士,湖南大学工商管理学院教授、博士生导师,主要研究方向:组织行为与人力资源管理,知识管理。
基金资助:
教育部人文社会科学项目“信任修复视角下中国企业劳资冲突研究”(16YJA630071);国家自然科学基金项目:“创业团队知识配置、动态能力生成与绩效评价研究”(71673082);国家自然科学青年基金项目“拟人化表情策略对共享经济中不道德行为的影响研究”(71802079)

The Influence of Trust Violation on Corporate Labor Conflicts: The Role of Regulation Based on Trust Repair Strategy

YUAN Ling, SUN Xiao-xue, XIAO Shi-ying

Business School, Hunan University, Changsha, Hunan 410082, China

Received:2019-01-10 Online:2019-05-25 Published:2019-05-25

摘要/Abstract

摘要： 基于归因理论和感知风险理论,采用情景模拟实验验证了信任违背对企业劳资冲突的影响,同时探讨了不同类型信任修复策略在这一过程中的调节作用。研究结果表明:信任违背是企业劳资冲突的重要引发因素;相比于能力型信任违背来说,正直型信任违背对企业劳资冲突的影响更显著。信任修复策略能够有效缓解或化解信任违背对劳资冲突的影响:在能力型信任违背下,展示型修复策略具有更好的修复效果;而在正直型信任违背下,约束型修复策略的功效更强。

关键词: 企业劳资冲突, 信任违背, 信任修复策略

Abstract: Based on attribution theory and perceived risk theory, the scenario simulation experiment is used to verify the impact of trust violation on labor conflicts. At the same time, the role of different types of trust repair strategies in this process is discussed. The research results show that: trust violation is an important trigger for labor conflicts; compared with capacity-based trust violations, the impact of integrity trust violations on corporate labor conflicts is more significant. The trust repair strategy can effectively alleviate or resolve the impact of trust violation on labor conflict: under the type of trust violation, the display repair strategy has better repair effect; and under the integrity trust violation, the constrained repair strategy is more effective.

Key words: corporate labor conflicts, trust violation, trust repair strategy

中图分类号:

G637

袁凌,孙晓雪,肖石英. 信任违背对企业劳资冲突的影响:信任修复策略的调节作用[J]. 河北大学学报(哲学社会科学版), 2019, 44(3): 69-76.

YUAN Ling, SUN Xiao-xue, XIAO Shi-ying. The Influence of Trust Violation on Corporate Labor Conflicts: The Role of Regulation Based on Trust Repair Strategy[J]. JOURNAL OF HEBEI UNIVERSITY (Philosophy and Social Science), 2019, 44(3): 69-76.

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信任违背对企业劳资冲突的影响:信任修复策略的调节作用

The Influence of Trust Violation on Corporate Labor Conflicts: The Role of Regulation Based on Trust Repair Strategy

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