JOURNAL OF HEBEI UNIVERSITY (Philosophy and Social Science) ›› 2020, Vol. 45 ›› Issue (4): 127-136.DOI: 10.3969/j.issn.1005-6378.2020.04.015

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Public Service Satisfaction of Urban Residents and Its Influence Factors ——Taking Hebei Province as an Example

YANG Sheng-li,LV Hong-ping   

  1. College of Economics, Hebei University, Baoding, Hebei 071002, China
  • Received:2019-09-17 Online:2020-07-25 Published:2020-07-25

Abstract: Improving the public service satisfaction of urban residents is not only an important measure to improve the quality of urbanization,but also an important way to protect peoples livelihood and enhance residents happiness.Taking the field survey of Hebei Province as an example,this paper investigated the satisfaction of urban residents public service under the background of New-type Urbanization,and empirically analyzed the factors of affecting the satisfaction of urban residents public service.The results show that the satisfaction of urban residents with commercial facilities,public transportation and urban informationization is higher,but the satisfaction with employment and entrepreneurship opportunities,market order and economic environment is lower.At the same time,age,education,economic conditions and family characteristics are important factors that affect the satisfaction of urban residents public services.Therefore,the government should increase investment in public services in third and fourth tier cities,speed up the construction of transportation facilities,encourage green travel mode,stabilize price level,expand market opening,standardize market order and create a good environment.

Key words: New-type Urbanization, public services, satisfaction

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